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Privacy Statement.
This page describes our privacy policy. By accessing this website, you shall be deemed to have accepted the terms of this Privacy statement.

Our commitment
We are fully committed to protecting the privacy of our clients and visitors to our website. Personal information, which has been provided to us, will not be supplied to organisations outside the Astera group.

General
This website may contain links to other sites outside the Astera group. We are not responsible for the content, privacy policies or security practices of other sites referred to in links from our website.

Astera and Astera*3D are trading names of Astera Enterprises Limited.

1. DATA PROTECTION ACT
The Data Protection Act 1998 puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us.

Our main use of the personal information you supply over the Internet is to provide the specific service you require.

Please note that Astera Enterprises WILL NOT sell or transfer your personal information to any, subsidiary, affiliate or third party.

The Data Protection Act 1998 obliges us to lodge a notification with the Data Protection Commissioner describing the purposes for which we process personal information. The details are publicly available from the Commissioner's office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (Tel 01625 545745, Fax 01625 524510) or via their website (www.dpr.gov.uk).

Occasionally, we may like to contact you by letter, telephone, e-mail or otherwise to inform you about other products and services which may interest you. Please advise Astera if you do wish to receive this information. We will not contact you without your express prior permission as a result of information collected on any of Astera's websites.

You have the right of access to information we hold about you on our records subject to payment of the relevant fee. If anything is inaccurate or incorrect, please let us know and we will correct it.

2. INTERNET COMMUNICATIONS

2.1 COOKIES

What are cookies?
A cookie is a small piece of information which can be placed into your Internet browser by a website you have visited. These can be retrieved at a later date by the website which originally placed the cookie.

Some cookies only last as long as you browse a particular website, and are deleted as soon as you move to another site. Other cookies are stored by your browser and later retrieved by that website when you visit it again. Typically this type of cookie could deliver a personalised welcome message since it will 'recognise' the user.

How we use cookies on our websites.
Some of our websites use Microsoft Active Service Pages (ASP), which need cookies to operate properly. When using our websites, it is important that your Internet browser is set to accept cookies, otherwise you will not be able to use the services to their full potential, with some functions not working at all.

If you want to delete any cookies already on your computer, please refer to your file management software instructions on how to find the file or directory that stores cookies.

Our cookies will have the file names astera*.co.txt. If you want to stop cookies being stored on your computer in future, please refer to your particular Internet browser's instructions by clicking 'Help' in your browser menu. Further information on deleting or controlling cookies is available at www.aboutcookies.org


2.2 SECURITY
Where applicable the Astera website uses Secure Sockets Layer (SSL) technology where appropriate to encrypt data as it is passed to yourself and back again. SSL is now supported by all major browsers and is generally accepted as a way of doing business securely over the Internet However this technology is not 100% safe. If for any reason you are not completely sure of the safety of your connection, do not access this site. Astera accepts no responsibility for data loss during an unsafe connection.

2.3 EMAIL SECURITY
There is no guarantee that any email sent will be received by us, or that the contents of any such email will remain private during Internet transmission. If you have any such concerns, you may prefer to telephone or write to us instead.

2.4 TELEPHONE CALLS
We may monitor or record our telephone conversations with you for staff training and security purposes. Of course, any personal details or other information that you discuss with us over the telephone will be treated as completely confidential.

2.5 SOFTWARE DOWNLOADS
Software is downloaded at your own risk. Astera does not warrant the suitability of any such software that is downloaded and accepts no liability for any problems with your computer that may arise as a result. If you are in any doubt as to the suitability of software to be downloaded for your computer, it is recommended that you obtain specialist advice before downloading.

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